Please try the following troubleshooting steps:
1. Ensure the Navimow i2 LiDAR is turned on when the issue occurs.
2. Verify the Navimow i2 LiDAR is connected to a strong WiFi network.
3. In the Navimow App, go to Home > Settings > Network. Switch the network to 4G connection and see if it resolves the issue.
4. Try connecting the Navimow i2 LiDAR to a different WiFi network to check if the issue is resolved.
If these steps do not resolve the issue, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow i2 LiDAR: You can find this in the app under Home > Settings > Device information > Basic Info.
2. A screenshot of the home page of the App.
3. The accurate date and time when the issue occurred.
4. A video of the issue for us to escalate the problem.
1. Ensure the Navimow i2 LiDAR is turned on when the issue occurs.
2. Verify the Navimow i2 LiDAR is connected to a strong WiFi network.
3. In the Navimow App, go to Home > Settings > Network. Switch the network to 4G connection and see if it resolves the issue.
4. Try connecting the Navimow i2 LiDAR to a different WiFi network to check if the issue is resolved.
If these steps do not resolve the issue, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow i2 LiDAR: You can find this in the app under Home > Settings > Device information > Basic Info.
2. A screenshot of the home page of the App.
3. The accurate date and time when the issue occurred.
4. A video of the issue for us to escalate the problem.
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