When choosing a location please try to ensure the following:
1.Choose an open area with no walls blocking views in any direction if possible.
2.Make sure the sky directly above the antenna is not obstructed by trees or roofs.
3.If full openness on all sides can't be achieved, at least keep the southern sky clear when in the Northern Hemisphere, or the northern sky when in the Southern Hemisphere. (If possible, try to keep the east and west sides clear of obstacles.)
4.If the above guidelines won't work, consider mounting the antenna on your roof using the Antenna Extension Kit (refer to the official website for details).
Install the charging station on a soft and flat surface. To get a strong signal from GNSS, please install the charging station and GNSS antenna in an open space with no obstacles within 2 m radius. The antenna should have a clear sky view that at least 110° of the sky is unobstructed.
If you can't find a suitable location on the ground, consider using the Antenna Extension Kit (sold separately) to mount the antenna on a roof or wall for a better satellite signal.
You can also go to Settings---App---help and feedback---installation guide to get more detailed information about how to find an ideal location.