Error code 4011 means charging station and mower communication error. The following are possible causes and corresponding troubleshooting guides. Please kindly check.
Possible cause 1
The electricity supply to the charging station is cut off while the mower is working.
Troubleshooting guide
1. Restore the electricity supply of the charging station
2. Press the STOP button on the mower to clear the error code. Check if the mower returns to normal.
3. If the mower returns to normal, please ensure the stable electricity supply of the charging station when the mower is working.
Possible cause 2
The signal communication between the mower and the charging station is too weak.
Generally speaking, two situations can cause poor signal communication between the mower and the charging station in daily use.
a. mower drives too far from the charging station.
b.Some metal items on your lawn or around the charging station can interfere with signal communication.
Troubleshooting guide
1. Place your lawn mower around the charging station and check for metal items on the lawn or around the charging station. If there are any metal objects that can interfere with signal communication, remove them.
2. Press the STOP button on the mower to clear the error code. Check if the mower returns to normal.
3. If the mower returns to normal, it indicates the problem has been solved.
If this error keeps displaying after following the troubleshooting guide above, please get in touch with us for further diagnosis or contact your dealer for after-sales service.
Possible cause 1
The electricity supply to the charging station is cut off while the mower is working.
Troubleshooting guide
1. Restore the electricity supply of the charging station
2. Press the STOP button on the mower to clear the error code. Check if the mower returns to normal.
3. If the mower returns to normal, please ensure the stable electricity supply of the charging station when the mower is working.
Possible cause 2
The signal communication between the mower and the charging station is too weak.
Generally speaking, two situations can cause poor signal communication between the mower and the charging station in daily use.
a. mower drives too far from the charging station.
b.Some metal items on your lawn or around the charging station can interfere with signal communication.
Troubleshooting guide
1. Place your lawn mower around the charging station and check for metal items on the lawn or around the charging station. If there are any metal objects that can interfere with signal communication, remove them.
2. Press the STOP button on the mower to clear the error code. Check if the mower returns to normal.
3. If the mower returns to normal, it indicates the problem has been solved.
If this error keeps displaying after following the troubleshooting guide above, please get in touch with us for further diagnosis or contact your dealer for after-sales service.
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