Error code 3001 means hub motor stall protection. The followings are possible causes and corresponding troubleshooting guides. Please kindly check.
Possible cause 1
1. The hub motor is stuck or the hub motor shaft is entangled by foreign objects.
Troubleshooting guide
1. Press and hold the OK button to power off the mower.
2. Check the hub motor and remove the foreign items. Rotate the hub motor. Check if it can rotate smoothly. If so, power on the mower. Press the HOME+OK buttons and check if the error code still appears when the mower returns to the charging station. If the error code does not appear, it illustrates that the problem is solved. Please remember to remove visible branches, stones, threads, and other foreign items on your lawn before mowing.
Possible cause 2
The mower is stuck in a place. The hub motor receives the command to rotate but it cannot move.
Troubleshooting guide
1. Move the mower away from where it gets stuck.
2. Press the STOP button to clear the error code. Press the HOME+OK buttons and check if the error code still appears when the mower returns to the charging station. If the error code does not appear, it illustrates that the problem is solved. To prevent this issue from happening again, please set an off-limit island in the area where your mower frequently gets stuck.
Possible cause 3
There is a heavy object on the top of the mower.
Troubleshooting guide
Remove the heavy object from the mower. Press the STOP button to clear the error code. Press the HOME+OK buttons and check if the error code still appears when the mower returns to the
charging station. If the error code does not appear, it illustrates that the problem has been solved. Please remember not to put any heavy objects on the mower.
If this error keeps displaying after following the troubleshooting guide above, please get in touch with us for further diagnosis or contact your dealer for after-sales service.
Possible cause 1
1. The hub motor is stuck or the hub motor shaft is entangled by foreign objects.
Troubleshooting guide
1. Press and hold the OK button to power off the mower.
2. Check the hub motor and remove the foreign items. Rotate the hub motor. Check if it can rotate smoothly. If so, power on the mower. Press the HOME+OK buttons and check if the error code still appears when the mower returns to the charging station. If the error code does not appear, it illustrates that the problem is solved. Please remember to remove visible branches, stones, threads, and other foreign items on your lawn before mowing.
Possible cause 2
The mower is stuck in a place. The hub motor receives the command to rotate but it cannot move.
Troubleshooting guide
1. Move the mower away from where it gets stuck.
2. Press the STOP button to clear the error code. Press the HOME+OK buttons and check if the error code still appears when the mower returns to the charging station. If the error code does not appear, it illustrates that the problem is solved. To prevent this issue from happening again, please set an off-limit island in the area where your mower frequently gets stuck.
Possible cause 3
There is a heavy object on the top of the mower.
Troubleshooting guide
Remove the heavy object from the mower. Press the STOP button to clear the error code. Press the HOME+OK buttons and check if the error code still appears when the mower returns to the
charging station. If the error code does not appear, it illustrates that the problem has been solved. Please remember not to put any heavy objects on the mower.
If this error keeps displaying after following the troubleshooting guide above, please get in touch with us for further diagnosis or contact your dealer for after-sales service.