Note：The Navimow Extended Warranty Service is currently available only in EU countries.
Coverage is not applicable to products purchased or operated outside the European Union.
About the Service
Q: What is the Navimow Extended Warranty Service?
A:It is an official service provided by Navimow, offering additional repair or replacement coverage beyond the original warranty period. The duration of the extended warranty may vary depending on the product model, as shown on the purchase page.
Q: Does the Navimow Extended Warranty Service affect the original warranty rights?
A: The Navimow Extended Warranty Service will not affect your rights under the original warranty period.
Q: Which products are eligible for the Navimow Extended Warranty Service?
A: Currently available for Navimow i105E.
Q: How long does the Navimow Extended Warranty Service last?
A: The duration of the Navimow Extended Warranty Service depends on the option shown for your product at the time of purchase, typically 1 year. The service takes effect automatically after the original warranty expires.
Purchase & Activation
Q: Where can I purchase the Navimow Extended Warranty Service?
A:You can purchase the Navimow Extended Warranty Service through the official Navimow website. It is currently available only when purchased together with the mower and not as a standalone purchase.
Q: When must I purchase the service?
A:Please purchase and activate the extended warranty within 60 days after the mower is activated. After 60 days, the mower will no longer be eligible to bind with the extended warranty service.
Q: Is the Navimow Extended Warranty Service transferable?
A: No. The service is linked to a specific product and cannot be transferred to another owner.
Q: Will it work if I buy the product and the service in different countries?
A: No. The Navimow Extended Warranty Service is valid only when both are purchased in the same country.
Q: How do I activate my extended warranty?
A: After placing your order on the official website, you will receive an email containing an activation code and an activation link. Click the link to access the activation page, then enter your mower’s SN, the activation code, and your commonly used email address to complete activation and bind the extended warranty to your device.
Q: What should I do if I didn’t receive the activation code?
A: Please check your inbox and spam/junk folders in case the email was filtered. If you still can’t locate the activation email, contact the Navimow support team for assistance.
Q: How long is the activation code valid?
A: The activation code only expires after it is used. Unused activation codes remain valid indefinitely. However, please note that the mower must bind the extended warranty within 60 days after the mower’s activation, otherwise it will no longer be eligible.
Q: I want to activate the extended warranty but haven’t received my mower and don’t know the SN. What should I do?
A: No worries. The activation code remains valid until it is used. Once your mower arrives, simply enter the SN and complete the activation using the link provided in the email.
Q: How do I know if my extended warranty has been successfully activated?
A: After activation, you can check the status in the Navimow App under:
Settings > Mower > Device information > Basic Info
Service & Repair
Q: How do I request extended warranty service?
A: Apply via the Navimow App, official website, or customer hotline. Our team will assess and arrange repair or replacement.
Q: Is the repair free of charge?
A: Yes, all labor, material, and shipping costs are covered if the issue falls within the extended warranty scope.
Exclusions
Q: What is not covered by the service?
A: Misuse, accidents, natural disasters, unauthorized repairs, or damages caused by third-party parts are not covered.
Q: Are batteries, blades, or other accessories covered?
A: No. Consumable parts such as batteries and blades, as well as all separately sold accessories, are not covered by the Navimow Extended Warranty Service. The coverage applies only to the main unit’s core components.
Cancellation & Refunds
Q: Can I cancel the service after purchase?
A: Yes. You have a 14-day cooling-off period with a full refund.
Q: Can I cancel after the cooling-off period?
A:The Navimow Extended Warranty Service cannot be cancelled after the 14-day cooling-off period.
Q: What happens if I return or exchange my product?
A:If you return your product within 30 days after purchasing the Navimow Extended Warranty Service, the service will be cancelled and fully refunded.
If the device has exchanged, the Navimow Extended Warranty Service can be transferred to the new device and will continue for the remaining valid period under the same terms and conditions.
Other Questions
Q: Can I renew the Navimow Extended Warranty Service after it expires?
A: Renewal is not currently supported. Please check the website for updates.
Coverage is not applicable to products purchased or operated outside the European Union.
About the Service
Q: What is the Navimow Extended Warranty Service?
A:It is an official service provided by Navimow, offering additional repair or replacement coverage beyond the original warranty period. The duration of the extended warranty may vary depending on the product model, as shown on the purchase page.
Q: Does the Navimow Extended Warranty Service affect the original warranty rights?
A: The Navimow Extended Warranty Service will not affect your rights under the original warranty period.
Q: Which products are eligible for the Navimow Extended Warranty Service?
A: Currently available for Navimow i105E.
Q: How long does the Navimow Extended Warranty Service last?
A: The duration of the Navimow Extended Warranty Service depends on the option shown for your product at the time of purchase, typically 1 year. The service takes effect automatically after the original warranty expires.
Purchase & Activation
Q: Where can I purchase the Navimow Extended Warranty Service?
A:You can purchase the Navimow Extended Warranty Service through the official Navimow website. It is currently available only when purchased together with the mower and not as a standalone purchase.
Q: When must I purchase the service?
A:Please purchase and activate the extended warranty within 60 days after the mower is activated. After 60 days, the mower will no longer be eligible to bind with the extended warranty service.
Q: Is the Navimow Extended Warranty Service transferable?
A: No. The service is linked to a specific product and cannot be transferred to another owner.
Q: Will it work if I buy the product and the service in different countries?
A: No. The Navimow Extended Warranty Service is valid only when both are purchased in the same country.
Q: How do I activate my extended warranty?
A: After placing your order on the official website, you will receive an email containing an activation code and an activation link. Click the link to access the activation page, then enter your mower’s SN, the activation code, and your commonly used email address to complete activation and bind the extended warranty to your device.
Q: What should I do if I didn’t receive the activation code?
A: Please check your inbox and spam/junk folders in case the email was filtered. If you still can’t locate the activation email, contact the Navimow support team for assistance.
Q: How long is the activation code valid?
A: The activation code only expires after it is used. Unused activation codes remain valid indefinitely. However, please note that the mower must bind the extended warranty within 60 days after the mower’s activation, otherwise it will no longer be eligible.
Q: I want to activate the extended warranty but haven’t received my mower and don’t know the SN. What should I do?
A: No worries. The activation code remains valid until it is used. Once your mower arrives, simply enter the SN and complete the activation using the link provided in the email.
Q: How do I know if my extended warranty has been successfully activated?
A: After activation, you can check the status in the Navimow App under:
Settings > Mower > Device information > Basic Info
Service & Repair
Q: How do I request extended warranty service?
A: Apply via the Navimow App, official website, or customer hotline. Our team will assess and arrange repair or replacement.
Q: Is the repair free of charge?
A: Yes, all labor, material, and shipping costs are covered if the issue falls within the extended warranty scope.
Exclusions
Q: What is not covered by the service?
A: Misuse, accidents, natural disasters, unauthorized repairs, or damages caused by third-party parts are not covered.
Q: Are batteries, blades, or other accessories covered?
A: No. Consumable parts such as batteries and blades, as well as all separately sold accessories, are not covered by the Navimow Extended Warranty Service. The coverage applies only to the main unit’s core components.
Cancellation & Refunds
Q: Can I cancel the service after purchase?
A: Yes. You have a 14-day cooling-off period with a full refund.
Q: Can I cancel after the cooling-off period?
A:The Navimow Extended Warranty Service cannot be cancelled after the 14-day cooling-off period.
Q: What happens if I return or exchange my product?
A:If you return your product within 30 days after purchasing the Navimow Extended Warranty Service, the service will be cancelled and fully refunded.
If the device has exchanged, the Navimow Extended Warranty Service can be transferred to the new device and will continue for the remaining valid period under the same terms and conditions.
Other Questions
Q: Can I renew the Navimow Extended Warranty Service after it expires?
A: Renewal is not currently supported. Please check the website for updates.
Comments
0 comments
Article is closed for comments.