We update the features and firmware for the mower from time to time. To get a better user experience and optimized performance, it is recommended to update your firmware regularly.
Usually, when new firmware is available, there will be a pop-up notification in the APP after you activate the mower and keep the network connected. Please follow the guidance shown on the pop-up window to complete the upgrade.
You can always check for updates manually in the app, go to Settings＞MOWER＞My Device>Firmware version.
It will take 10-15 minutes to successfully upgrade the firmware.
During the upgrading process, do not power off the device or run other operations. Once the upgrading is successful you will receive a pop-up notification.
To successfully complete the update, please ensure that:
1. The mower is in the charging station.
2. The mower is connected to a network and the signal is strong (through 4G or Wi-Fi).
3. The battery power is more than 20%.
4. No mowing schedule in the next hour.
If you match the conditions above when preparing for the firmware update but you still cannot fulfil the update please contact the after-sales services to consult.
Note: Certain new features will require the app and the mower updated to certain versions and above, please check our release note for more detailed information.
Usually, when new firmware is available, there will be a pop-up notification in the APP after you activate the mower and keep the network connected. Please follow the guidance shown on the pop-up window to complete the upgrade.
You can always check for updates manually in the app, go to Settings＞MOWER＞My Device>Firmware version.
It will take 10-15 minutes to successfully upgrade the firmware.
During the upgrading process, do not power off the device or run other operations. Once the upgrading is successful you will receive a pop-up notification.
To successfully complete the update, please ensure that:
1. The mower is in the charging station.
2. The mower is connected to a network and the signal is strong (through 4G or Wi-Fi).
3. The battery power is more than 20%.
4. No mowing schedule in the next hour.
If you match the conditions above when preparing for the firmware update but you still cannot fulfil the update please contact the after-sales services to consult.
Note: Certain new features will require the app and the mower updated to certain versions and above, please check our release note for more detailed information.